Get in Touch With Us
How to Reach the Team
Email is the best way to contact us. Our team reads every message that comes through, and we aim to get back to you within two working days. Send your note to [email protected] and, where you can, let us know what your enquiry relates to — whether it's a specific casino review, a payment method question, or general feedback. That small detail helps us route your message to the right person and respond faster.
What We Can Help With
- Questions about our reviews — If anything about our online casino write-ups, ratings, or comparisons of fast payout operators isn't clear, ask away.
- Corrections and updates — Licensing details, bonus terms and withdrawal timeframes at offshore casinos can change. If something on joelericswanson.com looks out of date, we want to know so we can check and update it.
- Content suggestions — If there's a topic you'd like us to cover in more depth, such as a particular payment method or a category of games, tell us what you're after.
- Partnership or editorial enquiries — If you work for a casino operator or a related business and want to discuss something with our editorial team, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — If you or someone you know is finding it difficult to control their gambling, let us know in your message. We can point you towards Australian support services such as Gambling Help Online and the National Gambling Helpline.
What This Site Does — and Doesn't Do
Aussie Online Casinos reviews and compares online casinos available to Australian players, with a particular focus on fast payout options, licensing, bonuses, pokies and payment methods. It's worth being upfront: the casinos we cover, including those featured in our Best Non GamStop Casinos 2026 guide, are licensed offshore rather than in Australia, since there is currently no domestic licence covering real-money online casino play for Australian residents. We don't operate a casino ourselves, we don't process deposits or withdrawals, and we can't resolve account issues, verify your identity, or release funds on a casino's behalf. Those matters sit with the operator you've signed up with, and their own support team is the right first point of contact.
What we can do is help you understand how an operator's payment methods, withdrawal limits, KYC checks and bonus terms compare with others on our list, and flag if something in our coverage needs correcting.
Before You Write In About a Specific Casino
If your enquiry relates to a deposit, a withdrawal delay, or a bonus dispute at a particular operator, it will usually be resolved faster by contacting that casino's own customer support directly, since they hold your account details and transaction history. If you'd still like to raise it with us — for example, if you think our review doesn't reflect your experience — please include the operator's name and a brief description so we can look into it properly.
What Happens After You Send a Message
Every message is read by a member of our editorial team, not an automated system. We aim to reply within two working days, though this can stretch a little during busier periods. If your enquiry needs input from more than one person, we'll let you know it's being looked at rather than leaving you waiting without a word.
Reader Eligibility and a Fair Word on Our Content
Our content is written for adults comparing online casinos available to Australian players. Online casino play involving offshore operators is intended for players aged 18 and over, and readers should check an operator's own terms and licensing before signing up. Our reviews and rankings are based on published information from operators and independent research; we don't accept payment in exchange for a higher position, and commercial relationships with any casino don't influence how we rate or rank them.
We take accuracy seriously. If something we've published has misled you, affected a decision you made, or simply needs a second look, we genuinely want to hear about it — that feedback is part of how we keep our coverage useful.
Get In Touch
Thanks for taking the time to read this far. Whether it's a quick question or detailed feedback, send it through to [email protected] and a real person on our team will get back to you.